Return Policy

  • No returns on purchased items.
  • No returns on custom or special order items.
  • All items are sold in “As Is” condition.
  • Vintage pieces may have imperfections due to history.
  • Often sample finishes are available for a fee.
  • We are happy to provide more information and/or photos upon request.
  • It is the customer’s responsibility to request additional information in regards to the condition of an item prior to purchase.

Approval Policy

  • Some merchandise may be taken or shipped on approval for three days.
  • Approval time begins the day the item is taken from the shop or delivered.
  • The card on file will be charged if not returned on the third day of approval.
  • Please notify Design Envy within three days otherwise we consider you’re keeping the merchandise.
  • Shipping to the destination and return shipping is the customer’s responsibility.
  • Merchandise must be shipped back to Design Envy by the third day of the approval.
  • We recommend returned approvals to be shipped via freight line, UPS or Fed Ex insured and professionally packed.
  • Should any damage take place to the merchandise while on approval, the customer will be charged for repair approved by Design Envy or for the full amount.

Hold Policy

*  Certain items may be placed on a 48 hour hold.

  • The hold will be removed without notice after 48 hours.

Payment Policy

  • Please send payments Overnight or 2nd Day Air.
  • Cash and major credit cards are accepted.
  • No tax is charged on items purchased outside of the state of MD.

Damage Policy:

  • If an item arrives to you with damaged due to shipping, please contact Design Envy within 24 hours with images and details.
  • All repairs must be approved by Design Envy prior to the repair taking place.